Building UNICEF HOPE for Secure and Scalable Global Aid Delivery

Key challenges

Fragmented beneficiary data spread across multiple systems created inefficiencies in registration, validation, and cash assistance distribution processes.

Reliance on traditional payment mechanisms led to delays in fund disbursement, reducing the speed and effectiveness of humanitarian aid delivery.

Lack of a centralized, real-time cash transfer platform limited transparency, monitoring, compliance, and the ability to efficiently manage assistance programs across regions.

Client in spotlight

UNICEF partnered with Kellton Europe (formerly Tivix) to develop HOPE (Humanitarian Cash Operations and Programme Ecosystem), a centralized digital platform for managing humanitarian cash transfers. The solution was designed to improve operational efficiency, enhance data security, and enable transparent, scalable aid delivery, helping families in crisis receive timely and effective support.

Unlocking Digital success

Ideation

UNICEF envisioned a powerful, centralized digital platform — Humanitarian Cash Operations and Programme Ecosystem (HOPE) — to transform the delivery of humanitarian cash transfers globally. Kellton Europe was engaged to bring this vision to life, building a unified, user-friendly system capable of integrating with complex back-end processes to deliver aid quickly, transparently, and securely to families in crisis across the world.

Our approach

Kellton Europe developed HOPE, a centralized platform for managing UNICEF’s humanitarian cash transfer programs. The solution streamlined beneficiary registration, program management, secure payments, and real-time reporting, improving efficiency, transparency, and aid delivery across multiple countries.

Outcomes

HOPE centralizes humanitarian cash transfer operations through integrated beneficiary management, program administration, secure payments, and real-time reporting. Built on a scalable cloud-native architecture, it improves transparency, data accuracy, and operational efficiency across global aid programs.

Project outcomes

Successfully deployed HOPE across multiple countries, enabling large-scale humanitarian cash transfer programs and supporting expansion to additional regions globally.

Facilitated the secure distribution of over $300 million in aid while managing 1 million+ beneficiary accounts, ensuring accurate and reliable assistance delivery.

Replaced fragmented data systems and manual payment processes with a centralized platform featuring secure digital payments, real-time tracking, and comprehensive reporting.

Improved transparency, efficiency, and data integrity through process automation and custom duplicate detection capabilities, helping UNICEF scale humanitarian impact worldwide.