Key challenges
01
Manual processes and complex workflows limiting efficient global DaaS delivery.
02
Difficulty tracking order status, customer communications, and hardware deployments across multiple locations and time zones.
03
Inconsistent customer experiences due to the lack of a unified platform.
04
Missed opportunities for revenue growth and improved customer satisfaction.
Client in spotlight
By partnering with Kumori Technologies and leveraging the power of ServiceNow, the world’s largest end user computing device manufacturer successfully transformed their service delivery model. The implementation streamlined operations, enhanced customer experience, and unlocked new revenue opportunities, demonstrating the power of technology to drive business growth and success.
Solutions
Comprehensive ServiceNow Implementation
Kumori Technologies collaborated with the client to deploy a tailored ServiceNow solution designed to meet their specific operational needs.
TPSM & Automation Integration
Implemented ServiceNow Technology Provider Service Management (TPSM) and Automation Engine to centralize DaaS management, automate key workflows, and enhance operational efficiency.
Global Standardization & Consistency
Enabled unified, standardized service delivery across regions, ensuring consistent and efficient experiences for enterprise customers worldwide.
Results
01
Automation and streamlined processes significantly increased operational efficiency and agility across the SSG.
02
The unified platform and automated workflows enabled the client to provide more consistent and personalized service to their customers. This led to increased customer satisfaction and loyalty.
03
Improved efficiency, agility, and customer satisfaction empowered the client to explore and capitalize on new revenue streams in the DaaS market.
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